Lead Solution Architect - Power Systems and Energy Management Systems

Job Description Summary

Provides expertise in ensuring sustained customer success and growth throughout the customer lifecycle by delivering training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus. Impacts strategies, projects, and programs within the functional area or affected business organization and their working methods. Enhances the quality, efficiency, and effectiveness of the team. Has significant input into setting priorities. Guided by professional practices and policies shaped by the role. The role requires moderate autonomy and high levels of operational judgment.

The project team ensures customer success through the implementation of software services.

The Solution Architect plays a crucial role within the services organization, responsible for the solution design on projects. The Solution Architect builds relationships with a portfolio of customers during both pre-sales and project delivery phases, providing objective advice and assistance on strategy, structure, management, and operations to support identified business purposes and objectives.

The Solution Architect offers solution leadership during pre-sales and delivery phases to clients, cross-functional teams, and key suppliers, identifying and defining client business outcomes and managing relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing, and maintaining best practices and delivery standards within the internal project team across existing and new opportunities.

Job Description

Roles and Responsibilities

• Responsible for the Solution Design of the project
• Become a “Trusted Advisor” to customers' technologists and internal team
• Translate electrical market standards and regulations and map them to the product offering
• Validate design questions on the project while working with the Delivery Manager and internal team to ensure a successful outcome
• Communicate effectively with the Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
• Validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within the team and with the customer
• Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets)
• Use product knowledge and expertise to drive excellence in execution through continuous improvement and change management (cost reduction, lead time reduction, productivity improvement, quality improvement, etc.)
• Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
• Good understanding of DevOps concepts, such as automated builds, deployments, and tests, to lead customers and apply those concepts to your daily deliverables
• Validate project scope review with the Delivery team, identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans, and working with the Project Manager to communicate with the customer
• Assist in the tendering process for project proposals or CRs, working with the Customer Engagement team/resource managers to validate scope and estimates, and reviewing each proposal with the customer
• Ensure a smooth transfer to maintenance at project end
• Engage in Customer management activities with the Project Manager
• Work with the Project Manager to report or resolve any process non-conformances in a timely manner

Additional Responsibilities:

• Technical Leadership of the solution architecture
• Analyze, define, and prioritize business and functional requirements and processes, and propose technical solutions to address business issues and close inefficiency gaps
• Responsible for the business requirements through the entire lifecycle of the project from definition, implementation, testing, and delivery
• Create and maintain relationships with key decision-makers, stakeholders, and third parties
• Participate in and lead technical requirements workshops
• Write and present technical proposals and presentations
• Take ownership of issues and resolve them using self-driven initiative

Required Qualifications

• Bachelor's or Master's degree in Information Technology, Computer Science, Physics, Electrical Engineering, Software Engineering, or Power Systems Engineering
• Proven experience in a senior technical consultancy role within the industry
• Direct customer-facing experience
• Minimum of 15 years of related work experience leading engineering teams, implementing a suite of products, and engaging directly with customers
• Minimum 10 years of experience with Digital software SCADA, Energy Management System (EMS), and Distribution Management System (DMS)

Desired Characteristics

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs/projects
• Ability to document, plan, market, and execute programs
• Established project management skills
• Committed to maintaining the highest standards of service quality in all aspects of project delivery
• Demonstrated ability to manage multiple projects simultaneously
• Strong organizational, analytical, and problem-solving abilities
• Familiar with contract terms
• Experience working with global teams/partners
• Strong software development skills in software analysis, design, methodology, and architecture
• Ability to direct other engineers on best practices and ways to improve the overall implementation process
• Ability to develop project tools and templates to facilitate ease of implementation
• Understanding of built-in quality, with Test Driven Development and Test Automation as key ingredients
• Awareness of competitors within the SCADA/EMS/DMS industry
• Ability to voice opinions and present clear rationale using data or factual evidence to influence and look for opportunities to improve the customer experience while maintaining business requirements
• Recognized as a knowledge leader in the area of expertise
• Strong knowledge of operating systems such as MS-Windows Server and Red Hat Linux
• Familiar with programming experience in software development with Microsoft Visual Studio/Development tools, Eclipse, C#, and C++ programming
• Experience in using Virtualization (VMware vSphere, vCenter, vMotion, etc.)
• Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
• Basic knowledge of automatic process deployment, continuous improvement (CI), and continuous deployment (CD)
• Demonstrated ability to learn new software development practices, languages, and tools
• Familiar with project testing such as Factory Acceptance Test (FAT), Site Acceptance Test (SAT), and User Acceptance Test (UAT)
• Familiar with web and other technologies such as HTML5, Javascript, CSS, and JQuery, Perl script, Python, strawberry Perl, RDBMS systems such as Oracle, MS-SQL, PostgreSQL, Microsoft Power BI reporting, Crystal Reports, etc.
• Strong spoken and written English language skills

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years of experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the job descriptions should focus on the substantive level of experience required for the role, and a minimum number of years should NOT be used.