Join Our Team as an Active Collection Agent (Home Office)

About Us: Home Agent is the first Brazilian startup to operate a 100% home office Contact Center.

Are you passionate about reaching goals, motivated to overcome challenges, and eager to maximize your earnings while being part of a dynamic team? This is the place for you!

We are looking for dedicated, ambitious professionals who are passionate about achieving targets and motivated to overcome challenges to join our team as Active Collection Agents, focused on debt collection and recovery.

We value connecting with people and prioritize equality of opportunities and inclusion of diversity for all audiences. Come be part of our team!

Responsibilities and Assignments:

• Contact Delinquent Customers: Call clients with overdue payments to negotiate debt settlement.
• Payment Negotiation: Offer payment options such as installments or discounts to facilitate debt regularization.
• Record Keeping: Maintain detailed records of interactions and negotiations with clients.
• Compliance: Follow laws and regulations related to debt collection.
• Problem Resolution: Assist clients in resolving issues that may be preventing payment, such as financial or administrative problems.
• Maintain Good Relationships: Treat clients with respect and empathy to maintain a positive relationship and company image.
• Negotiation and Resilience: Demonstrate strong negotiation skills and resilience.
• Experience: Minimum of 6 months experience in WO debt collection (handling portfolios over 500 days overdue).
• Client Engagement: Contact clients through various channels (primarily active voice calls, WhatsApp, and email).

Requirements and Qualifications:

• Ability to work in a home office model.
• Have an adequate space for home office work (desk, chair, and a noise-free environment).
• Reside in São Paulo/Greater São Paulo.
• Availability to work onsite at the office in Vila Olímpia when required by the company/leadership.
• Wired internet connection with more than 10 MB (no Wi-Fi).
• Proficiency in handling various work platforms (WhatsApp, phone, chat, and Office Suite).
• Experience in debt collection (handling delinquent accounts over 500 days overdue).

Additional Information: Work Schedule:

• 6x1 (Monday to Saturday) – Hours to be arranged according to operation (10:00 AM to 4:20 PM).

Benefits:

• Meal Voucher.
• Dental Assistance.
• Childcare Assistance (for children up to 24 months).
• Transportation Voucher.
• Life Insurance.
• TotalPass.
• Bonus.
• Discounts on courses, college, and amusement parks.

We Provide:

• Notebook, Mouse, and Headset.

About Home Agent: Founded in 2011, Home Agent revolutionized the customer service market, becoming the first company to operate 100% in the home office model. Our solution combines quality and productivity with a positive social impact.

We value happiness, respect, cooperation, commitment, and ethics. We also value proactivity, ownership, innovation, and secure connections. We aim to promote an environment that provides professional and personal fulfillment and balance.

We are a GPTW certified company for 2022 and 2023 with a score of 88.0 in both periods as the best company to work for according to the Climate Survey.

We seek to connect with people, prioritizing equality of opportunities and diversity inclusion. Our team consists of 83% women, 51% Black people, 17% LGBTQIAP+ individuals, and 3% trans individuals, according to the July 2022 census. We are continuously working to provide opportunities for all.

If you are from São Paulo or Greater São Paulo, come be a Homer with