Health Account Operations Manager Specialist

Description

We’re on a mission to re-invent the fundamentals of e-commerce. As a reseller, with more than 10 years of experience in the beauty industry, we’re expanding into new categories and market places, aiming to make it possible to buy and sell anything, anywhere.  

If you’re ready for the ride of your life, we’re in hypergrowth, growing more than 200%, 3 years in a row.

We’re a fully remote team (except for our warehouse in Barcelona), with 65+ team members from more than 20 countries. Our core values are Efficiency, Initiative, Teamwork, Lifelong Learning and Best Life Architect. 

In fact, part of our purpose is to enable our people to live their best lives: our dream is to foster an environment where you can thrive in all aspects of your life. We encourage you to pursue your passions, nurture your relationships, and prioritize your well-being.

Get to know our team and culture here: https://www.ultimatebeautycompany.com/

Now we are hiring a new Operations Specialist: Account Health Manager!

As a vital member of the team, your responsibilities will be:

• Daily review of key account health indicators

• Address and resolve account health issues, including customer complaints, product suspensions, and account warnings

• Identify potential issues that could impact account health and take corrective actions

• Ensure the seller account complies with Amazon's and other E-commerce platforms policies and guidelines

• Stay updated on changes in Amazon’s and other E-commerce platforms policies and implement necessary adjustments

• Stay updated on changes in FDA and other regulatory bodies of USA and EU policies and implement necessary adjustments

• Communicate with external specialists on questions of Account Health

• Be the main point of communication between E-commerce platforms account managers and company 

• Communicate effectively with Seller Support to resolve performance-related issues

• Conduct detailed analysis of account performance metrics and trends

• Update reports and dashboards to track account health over time

• Regularly audit listings to ensure compliance with Amazon’s and other E-markets standards

• Maintain thorough documentation of all account health issues and resolutions

• Being a key team member in the department and the company to help in growth and expansion projects.

Requirements

We are looking for a candidate with:

• English: B2 level with the ability for communication and understanding instructions

• Spanish B1 to C1 is a plus

• Excel skills (intermediate level), if you have worked with Google Sheets - even better

• Previous experience in Compliance or Quality Assurance ideally within a fast-paced supply chain is a must

• Previous experience or knowledge of lean methodology is a plus

• Experience in managing seller accounts on E-commerce platforms, including performance optimization and risk mitigation,  policies, procedures, and best practices 

• Quick learner, being able to multitask and work with various tasks throughout the day

• Exceptional attention to details

• Strong self-management and organizational skills, being able to define priorities

• Problem-solving skills, ability to quickly research, analyze and find a solution to any issue

• Proactive and driven, with high follow-through, respect for deadlines

• Result oriented and motivated by seeing the result

• Readiness for big amount of routine work 

Benefits

• Remote work with the possibility to work from anywhere you want

• Flexible working hours 

• Full-time permanent contract

• Paid vacation (22 working days + 14 banking holidays)

• Private Health Care

• Annual Company Retreats

• Work in a young and friendly team