EMEA Payment Operations Specialist (FinTech)

EMEA Payment Operations Specialist (FinTech)

About the Company

Deel and our growing family of companies consist of global teams dedicated to helping businesses hire anyone, anywhere, with ease. Our team includes over three thousand self-motivated individuals across more than 100 countries. Following our successful Series D in 2021, we secured an additional $50M in 2023, doubling our valuation to $12B.

Responsibilities

- Efficiently manage all processes and operations related to payments and Deel-branded debit cards.
- Accurately review and record data in our system to ensure consistency and precision.
- Address payment or debit card inquiries or issues from our customers.
- Coordinate with internal cross-functional teams and external partners to handle customer requests or issues.
- Provide expertise in payments or debit cards to improve processes, tools, automation, and user experience.
- Create and maintain comprehensive process documentation.

Requirements

- 0-4 years of experience in a high-volume operations team.
- Excellent written and verbal communication skills.
- Data-driven with a structured problem-solving approach.
- Highly organized with acute attention to detail.
- Service-oriented mindset when working with internal and external teams.
- Ability to work in a fast-paced environment while maintaining quality and accuracy.
- Capability to work independently and maintain integrity in a fully remote company.

Benefits

- Provided computer equipment tailored to your role.
- Stock grant opportunities.
- Additional perks and benefits based on your employment status and country.
- Flexibility of remote work, including WeWork access where available.